Authorise, view and revoke delegated support
Read the purpose, duration and state of a support grant.
Task 1
Temporary support grants
Before you start
- Customer permission to grant/revoke support and separate platform permission to act within the grant.
Steps
- The customer specifies companies, ticket, duration and reason and reviews grant status.
- The authorised operator finds the customer and opens only companies/people within the current grant.
- Revoke from the customer side or wait for expiry and refresh context without retaining support data beyond authorisation.
What to check
Requesting, granting and revoking are separate steps with explicit authority.
If the result is unavailable
Check the company, reference date, record state and current permission. If an action or result is unavailable, read the message in the app and retain the relevant context for the person who can help.
Guidance and support