Guidance and support
When you’re stuck, find your next step.
Start with the task you were doing and find its guide. If you need to contact us, describe the situation and what you saw.
- The task you were doing
- The guide to read
- The context to share
01
Find the step you need.
Find the task and review the guide's steps. Company, language and operation state help explain where the workflow stopped.
See the practical steps02
Follow support with a clear scope and duration.
Where available, review the request, approval and state of delegated support. The guides also explain how to revoke it.
03
Find the right path for your subscription.
For changes, renewals or closure, start with the contract and its current state. Review the terms and required confirmations before taking the next step.
From context to practice
Your next step, explained.
Getting startedRead the overview within your access scopeChoose the company, check your scope and interpret the summary before opening a task.Plans and subscriptionManage subscription, invoices and separate contractsRead subscription, taxes and contracts in their respective paths.AdministrationAuthorise, view and revoke delegated supportRead the purpose, duration and state of a support grant.AdministrationRequest or withdraw closure and follow its statusRead the closure request and lifecycle before confirming or withdrawing it.Access and securityVerify identity and set language and appearanceVerify identity and choose your account preferences.
Practical help for your next task, in Italian and English.